Health care delivery system becomes virtual, digital

  • Published

EGLIN AIR FORCE BASE, Fla. -- The 96th Medical Group is one of a few Defense Health Agency medical facilities collaborating to create a new, patient-centric health care model.  The intent of the innovative model is to change how patients access care and how providers deliver care.

Their contributions allow the DHA to refine the current health care model and scale to the military health system by the end of the calendar year.

“One of the primary goals for changing the health care delivery system delivery model is to help patients actively engage in their health, which results in improved satisfaction, better outcomes and better ability to thrive in their daily lives,” said Col. Brad Brough, 96th MDG commander.

DHA invested in a suite of digital tools called My Military Health, to facilitate changes in the care model to make it faster, easier, and more convenient for patients to access care and their health information.

The first phase of My Military Health implementation features a digital self-care wellness program called SilverCloud.  This platform offers on-demand access to clinically-validated, self-paced, private wellness programs and coaching support to boost resilience and increase the well-being of patients.

Patients will soon have additional access to new My Military Health digital platforms and resources, including:

  • Virtual Visits, which will allow patients to schedule video and in-person appointments, receive appointment reminders, conduct online searches for providers and access virtual waiting room, and:
  • Care Companion, which will improve health care plan compliance and help individuals stay connected with their health care team between appointments.

“We are excited to have been chosen to help redesign the future of military health care,” said Brough.  “I know we are the right team to embrace innovation and to improve the way we deliver care to those we are privileged to serve.”